> For the complete documentation index, see [llms.txt](https://guide.cronuszen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.cronuszen.com/frequently-asked-questions/gamesir-fix.md).
# GameSir® Fix
#### Question:
***
Why does my GameSir G7 HE/SE not work?
#### Answer:
***
After the latest firmware update, GameSir® G7 HE/SE controllers no longer work when
\
directly connected to the Cronus Zen.
### Getting Started
1. Set the polling rate to 250Hz or 500Hz ( ⚠ DO NOT use 1000Hz)
2. Update the firmware using the Nexus app
3. Open Zen Studio > Device tab (with all cables unplugged
###
Xbox® & PC Setup
1. Launch the Nexus app and connect the controller (do not press any buttons)
2. Hold Xbox® + Share until you hear the Windows disconnect sound or see a screen flash
3. Plug the top USB into the Zen, then connect the right-side PROG port
4. Connect the controller to the Zen and wait for it to power up
5. Hold Xbox® + Share again (for 2–3 seconds) until:
6. The Xbox® logo and controller icon appear
7. Input mode = Mirror Mode
8. Open the Device Monitor in Zen Studio to confirm everything is working
### PS5® Setup
1. Perform the PS5® controller bypass (required for DualSense® and DualSense® Edge) You can find the bypass guide here: [PlayStation® 5 Bypass](/setup-guides/ps5bypass.md)
2. Connect the DualSense® or DualSense® Edge controller to your PC
3. Hold PS + Menu until you hear the Windows disconnect sound
4. Plug into the A3 port on the Zen
5. Hold PS + Menu again (for 2–3 seconds) until connected
### GameSir + PS5® Limitations
💡You can switch modes anytime by holding Xbox + Share while in Device Monitor.
###
Note the following
GameSir settings may reset after disconnecting the controller
\
If the Xbox button appears stuck, press it once to release
\
You may need to keep the PROG cable connected for it to function (unlikely but
\
possible
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://guide.cronuszen.com/frequently-asked-questions/gamesir-fix.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.