Hard Reset

Question:

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How do I perform a Hard Reset?

Answer:

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A Hard Reset restores the Zen to factory condition. Use this if the device is freezing, behaving abnormally, or showing error codes.

⚠️ Before You Start

• This process will erase all Scripts stored on the Zen.

Step 1 – Hardware Reset

1. Disconnect all cables from the Zen (no power).

2. Press and hold P1 + P2 (the two large blue buttons beside the OLED).

3. While holding both buttons, connect the Zen using the CONSOLE/PC USB port.

4. Continue holding for at least 4 seconds.

5. The RGB LEDs will flash Red → Green → Blue in sequence.

6. When the logo appears on the OLED screen, release the buttons.

Step 2 – Factory Reset in Zen Studio

1. Connect the Zen to your PC using the PROG USB port.

2. Open Zen Studio → Device Tab.

3. Click Factory Reset (bottom-right).

4. Confirm the reset. The Zen will reboot to default state.

Step 3 – After the Reset

After a Factory Reset, the Zen is empty.

You must:

• Open Zen Studio • Go to Tools → Online Firmware Update and reinstall the latest firmware • Reinstall your Scripts