# Hard Reset

#### Question:

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How do I perform a Hard Reset?

#### Answer:

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A Hard Reset restores the Zen to factory condition.\
Use this if the device is freezing, behaving abnormally, or showing error codes.

### ⚠️ Before You Start

• This process will erase all Scripts stored on the Zen.

### Step 1 – Hardware Reset

1. Disconnect all cables from the Zen (no power).
2. Press and hold **P1 + P2** (the two large blue buttons beside the OLED).
3. While holding both buttons, connect the Zen using the **CONSOLE/PC USB port**.
4. Continue holding for at least 4 seconds.
5. The RGB LEDs will flash **Red → Green → Blue** in sequence.
6. When the logo appears on the OLED screen, release the buttons.

### Step 2 – Factory Reset in Zen Studio

1. Connect the Zen to your PC using the **PROG USB port**.
2. Open **Zen Studio → Device Tab**.
3. Click **Factory Reset** (bottom-right).
4. Confirm the reset. The Zen will reboot to default state.

### Step 3 – After the Reset

After a Factory Reset, the Zen is empty.

You must:

• Open Zen Studio\
• Go to **Tools → Online Firmware Update** and reinstall the latest firmware\
• Reinstall your Scripts