> For the complete documentation index, see [llms.txt](https://guide.cronuszen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.cronuszen.com/supported-devices/xboxseriesxs/connection-issues-fix.md).

# Connection Issues Fix

## Connection Issues Fix

If your Xbox® controller does not connect through the Cronus Zen™, a full power cycle with the controller still attached resolves most cases.

{% hint style="warning" %}
Keep the Xbox® controller connected to the Zen throughout. You only ever disconnect and reconnect the **USB cables**, never the controller itself.
{% endhint %}

{% stepper %}
{% step %}

#### Disconnect the cables

With the controller still plugged in, remove both USB cables from the Zen:

* the cable in the **top port** (CONSOLE/PC)
* the cable in the **right port** (PROG)

Wait a few seconds so the Zen powers off fully.
{% endstep %}

{% step %}

#### Reconnect the cables

Plug both cables back into the same ports. The Zen powers on and detects the Xbox® controller.

In most cases everything works at this point.
{% endstep %}

{% step %}

#### If the controller does not respond

Press and hold the Xbox® **Guide** button on the controller to turn it on. It should now connect through the Zen.
{% endstep %}

{% step %}

#### If the problem persists

Perform a [Hard reset](/frequently-asked-questions/troubleshooting.md) on the Cronus Zen™, then repeat steps 1 to 3.
{% endstep %}
{% endstepper %}


---

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