> For the complete documentation index, see [llms.txt](https://guide.cronuszen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.cronuszen.com/zen-es/dispositivos-compatibles/xboxseriesxs/solucion-para-problemas-de-conexion.md).

# Solución para problemas de conexión

## Solución a problemas de conexión

Si tu mando Xbox® no se conecta a través del Cronus Zen™, un ciclo completo de apagado y encendido con el mando aún conectado resuelve la mayoría de los casos.

{% hint style="warning" %}
Mantén el mando Xbox® conectado al Zen en todo momento. Solo desconectarás y reconectarás los **cables USB**, nunca el mando en sí.
{% endhint %}

{% stepper %}
{% step %}

#### Desconecta los cables

Con el mando aún conectado, retira ambos cables USB del Zen:

* el cable en el **puerto superior** (CONSOLA/PC)
* el cable en el **puerto derecho** (PROG)

Espera unos segundos para que el Zen se apague por completo.
{% endstep %}

{% step %}

#### Vuelve a conectar los cables

Vuelve a conectar ambos cables en los mismos puertos. El Zen se encenderá y detectará el mando Xbox®.

En la mayoría de los casos, todo funcionará en este punto.
{% endstep %}

{% step %}

#### Si el mando no responde

Mantén pulsado el botón Xbox® **Guía** del mando para encenderlo. Ahora debería conectarse a través del Zen.
{% endstep %}

{% step %}

#### Si el problema persiste

Realiza un [reinicio completo](/zen-es/preguntas-frecuentes/solucion-de-problemas.md) en el Cronus Zen™, y luego repite los pasos 1 a 3.
{% endstep %}
{% endstepper %}


---

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