Troubleshooting

App - Connection Failed

If you see the "Connection Failed" message, your smartphone is likely not on the same network as your Zen Link™ V2.

• Make sure your smartphone is connected to Wi-Fi on the SAME network that is 2.4Ghz compatible, and PRESS the "Try Again" button.

If you still have no luck, it may even be worth temporarily disabling Mobile Data on your smartphone to be sure. And in the event that it is something more problematic, like the 2.4Ghz band on your network has been disabled, you will have to consult your modem/router's guide or internet provider to resolve it.

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App - Zen Link™ V2 Not Found

If you have previously setup the Zen Link™ V2 and the app is not connecting to it, make sure your smartphone is connected to the SAME network and PRESS the "Retry" button.

• Make sure your Zen Link™ is powered on and reachable via Wi-Fi or Bluetooth® .

• Make sure your network is still allowing for 2.4Ghz connections, because the Zen Link™ is a 2.4Ghz device.

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App - Wi-Fi Configuration Retry

In the event that your Zen Link™ V2 cannot connect to Wi-Fi, it will return to Setup Mode (solid BLUE LED), and the app will automatically detect that Wi-Fi needs to be configured again.

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No Headset Audio on PS5®

A 3.5mm wired headset is unsupported when your DualSense™ is paired wirelessly to the Cronus Zen™ via Bluetooth® . It will work if your controller is wired to one of the Cronus Zen's front ports (A2 or A3). If you'd prefer to use your controller wirelessly with headset audio, you'll need a USB or wireless headset that connects directly to your PS5® console.

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No Connection to PS5®

The PS5® console setting "Communication Method → Use USB Cable" is especially important for the PS5® to be able to connect through the Cronus Zen™ and Zen Link™ V2 at all.