> For the complete documentation index, see [llms.txt](https://guide.cronuszen.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.cronuszen.com/zen-pt/dispositivos-compativeis/xboxseriesxs/correcao-de-problemas-de-conexao.md).

# Correção de problemas de conexão

## Correção de problemas de conexão

Se o seu controle do Xbox® não se conectar pelo Cronus Zen™, um ciclo completo de energia com o controle ainda conectado resolve a maioria dos casos.

{% hint style="warning" %}
Mantenha o controle do Xbox® conectado ao Zen o tempo todo. Você só desconecta e reconecta os **cabos USB**, nunca o controle em si.
{% endhint %}

{% stepper %}
{% step %}

#### Desconecte os cabos

Com o controle ainda conectado, remova ambos os cabos USB do Zen:

* o cabo na **porta superior** (CONSOLE/PC)
* o cabo na **porta direita** (PROG)

Aguarde alguns segundos para que o Zen desligue completamente.
{% endstep %}

{% step %}

#### Reconecte os cabos

Conecte ambos os cabos de volta nas mesmas portas. O Zen liga e detecta o controle do Xbox®.

Na maioria dos casos, tudo funciona neste ponto.
{% endstep %}

{% step %}

#### Se o controle não responder

Pressione e segure o botão **Guia** do Xbox® no controle para ligá-lo. Agora ele deve se conectar pelo Zen.
{% endstep %}

{% step %}

#### Se o problema persistir

Faça uma [reinicialização forçada](/zen-pt/perguntas-frequentes/solucao-de-problemas.md) no Cronus Zen™, depois repita as etapas 1 a 3.
{% endstep %}
{% endstepper %}


---

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